Q. Why do you get seasonal separations between planks?
A. This occurs when humidity changes from winter to summer are not controlled in the house. Typically if the separations occur, it is in winter and they will close in summer.

Q. Why should I buy Prefinished Flooring versus Unfinished Flooring?
A. Unfinished flooring installed by a professional gives the most options regarding sheen and custom colors. Prefinished flooring is convenient. There is less time involved in installation and less mess. Changes in humidity will not crack the finish between two individual planks as they can move independently.

Q. What type of care is required for my hardwood floor?
A. Unfinished hardwood floors do not require waxing. Most often just a light damp mopping will clean your floor. Some cleaners can be used infrequently to maintain the floors. For prefinished floors, use only floor cleaners with no residue or abrasives. Do not wax, polish, or buff. Occasionally clean the floor with a professional floor cleaner.

Q. What should I know about wide plank flooring?
A. It is beautiful and unique. A. Since wood is hydroscopic, changes in the relative humidity will cause slight changes in the width of your flooring. Sizes over 5" will show this more than sizes under 5". Proper humidity control will minimize these effects.

Q. Why is the Cherry sample panel darker than the flooring I just received?
A. Newly sawn cherry is quite light in color. Cherry darkens over time and with exposure to light. The sample panel in the showroom will be much darker than a newly manufactured floor.

Q. How long will it take for my Cherry floor to darken?
A. This process occurs within a few weeks in direct sunlight. Out of sunlight, over a six to eight month period. Your cherry flooring should reach its darkest color in approximately 2-3 years, however, it may continue to darken slightly with age.

Q. How do I install solid plank?
A. Because installation procedures vary from region to region and application to application, we recommend that you follow the installation guidelines set by the National Wood Flooring Association. You can visit them at www.woodfloors.org for more information or consult a professional flooring contractor in your area.

Q. How do you scrape the Amish Collections?
A. This is a manual operation using hand tools.

Q. Over time my floor has shown some dull spots and scratches, what can I do?
A. Talk to your flooring contractor about screening and recoating with a low sheen product. This will make your floor look like new.

Q. What is an open knot vs. a closed knot?
A. Open knots may have some checking but are not a knothole. Closed knots are perfectly closed with no checking.

Q. What is Aluminum Oxide?
A. Aluminum Oxide is a finish that contains small gritty sand particles for more durability.

Q. Do wider planks warp?
A. All hardwood will warp under adverse moisture conditions. Humidity control helps your floor remain stable.